
You want to know what Cracks My Nuts? Let me tell you.
I'm a network administrator. I have a specialized degree in Computer Applications and Networking, I'm A+ and MS Windows certified and I've been a network administrator for going on 15 years. I've owned and operated a successful consulting business for almost 10 years and and I've supported many, many small-medium sized businesses. I am now a happy employee of a manufacturing company and I do not miss owning and operating my own company and I especially don't miss working with the public. Anyone owning a small business that does this type of work would understand but many still want that freedom and that's understandable as well.
I was asked to help out Stratus Building Solutions, Inc out of St Louis about a year ago. The owner, Pete Frese, is a pretty nice guy but like most small business owners, he doesn't really understand the role of an IT Consultant. He also doesn't understand the importance of making a budget for IT needs and after recent events, really doesn't care who he burns so as long as he saves a dollar. This is just my observation.
Why I stuck around with Stratus Building Solutions in the first place is beyond me but I did. Payment has always been extremely late and Pete Frese would call me in and I would wait, sometimes a half an hour or more, to talk to him or find out what he wanted me to do. Many times, he didn't know himself. He claimed something didn't work right but couldn't elaborate. After drilling into the issue, on most occasions, it wasn't an issue at all. He just didn't understand what was going on and didn't really care to. Many of his workstations were running bootleg versions of Windows and a few of them shouldn't have been in a production environment at all. They were just too old.
Stratus Building Solutions is a nationwide franchise. How Pete Frese and Stratus Building Solutions in St Louis made it to my shit list is pretty clear. After avoiding my phone calls for a month and a half and no one jumping to cut me a check, I decided to go into the office. Instead of Pete having the decency to talk to me himself, he passed the buck to someone else. A Mr. Robert (Bob) Stapleton. I sat patiently in Bob's office listening to him rant and rave about how he hates Arabs and why. I could care less really. I just wanted my money. He was pissed about how "these Muslims" could come to the country and get tax breaks and how "nit-picky" they are. The real kick in the balls was this though. He was mouthing off about how "these Muslims" were adversely affecting our American businesses but he was in on withholding money owed to me, a hard working American combat veteran that took time away from my family to help them out. Come on Bob, what's up with that? After he finished his email and finally shut up, he left me sitting there while he went to find Pete. It was about a half an hour or so. Bob finally came back in and told me that Pete wasn't going to pay me for my work on their network.
Here's what happened and here's their reasoning.
Stratus Building Solutions purchased Symantec Endpoint Protection from Symantec as I recommended. They also purchased a new Dell server and Symantec backup software. Because Pete didn't want to dish out the money, he opted out of purchasing a UPS for the server. That's an Uninterrupted Power Supply which comes in pretty handy if you have faulty power and they do have faulty power.
After a series of power issues and the server shutting itself off, Symantec Endpoint Protection and Symantec Backup Exec became corrupt. I thought they were lucky that the partition didn't become corrupt because I had to deal with that in the past and it wasn't pretty.
After a little more than 14 hours of troubleshooting, repairing and reinstalling the Management Console and all client installations,everything was stable again. In that 14 hours, there were many other smaller task that were completed as well. Much of which had to be done after hours. Other work like troubleshooting .pst files that reached their 2GB max and setting up a new network printer.
When asked why Pete's refusing to pay, this is the answer I received:
"Pete doesn't want to pay you because he feels that because you installed the software, you should support it for free."
If you have any common sense at all, you will easily understand that this reasoning is a crock of shit. If you don't see the issue in this, ask a professional that deals with this matter. In case you are wondering, yes, we're going to court over this. I spent over 14 hours away from my family to work on their network and I've always taken good care of them. It's about the money, yes, but it's also about the principal. This is actually a pretty common occurrence for IT guys unfortunately and the only way to help protect your fellow IT professionals is to stand up to these companies that try this bullshittery.

I would love to hear about people contacting Stratus Building Solutions or Pete Frese to let them know that this is not right. Also, if you've experienced any poor business practices with Stratus Building Solutions or Pete Frese yourself, leave me a comment. Let me know. This is a franchise company. I'm pretty certain franchisees and investors would be interested to know what was going on.
I have added this man and this company to the shit list. I have a serious problem, as a consumer as well as a business professional, with someone that will promise to pay you for services, have you perform those services, and then refuse to pay.
Pete Frese
p.frese@stratusclean.com
Robert Stapleton
r.stapleton@stratusclean.com
Stratus Franchising, LLC
1976 Innerbelt Business
Center Drive
St. Louis, MO 63114
Ph. (314) 731-2000
Fx. (314) 731-2308
www.stratusclean.com
Find them on MySpace too. Leave them a message and let them know what you think.
http://www.myspace.com/stratusbuildingsolutions
Defamation (Slander)
From Wikipedia, the free encyclopedia
In law, defamation (also called calumny, libel (for written words),slander (for spoken words), and vilification) is the communication of astatement that makes a claim, expressly stated or implied to befactual, that may give an individual, business, product, group,government or nation a negative image. It is usually, but not always, arequirement that this claim be false and that the publication iscommunicated to someone other than the person defamed (the claimant).
In common law jurisdictions, slander refers to a malicious, false anddefamatory spoken statement or report, while libel refers to any otherform of communication such as written words or images. Mostjurisdictions allow legal actions, civil and/or criminal, to detervarious kinds of defamation and retaliate against groundless criticism.Related to defamation is public disclosure of private facts, whicharises where one person reveals information that is not of publicconcern, and the release of which would offend a reasonable person."Unlike [with] libel, truth is not a defence for invasion of privacy."
False light laws are "intended primarily to protect the plaintiff'smental or emotional well-being." If a publication of information isfalse, then a tort of defamation might have occurred. If thatcommunication is not technically false but is still misleading, then atort of false light might have occurred.